When you read different Policies, SOPs, Work Instructions, or any other documents, you can get  clear, concise, and highly usable information on the subject - and sometimes not. Then you have to read every sentence three-times to get the sense and objective of the given information.

In general writing SOPs is a complex process and some authors "hit the nail on the head", some are definitely "non-writers" - and you have problems to understand the documents' purpose and content. Regarding training efficiency, e.g. where SOPs are handed out for reading ("read and understood"), the given content is very important and the design of the QMS SOP design templates itself. Within the Quality Management System the design should be pre-defined and fixed by the organisation. Some are happy with a standard MS Word template, some are searching for science-based methods for displaying information.

At comes compliance services we are using the methodology "Information Mapping": Information Mapping is a research-based approach for creating structured documents and communications that are clear, concise, and user-focused. This is done by analyzing, organizing, and presenting information based on audience needs and the purpose of the information. Read more.

Also we are able to create documents in several different languages within the ccs network (DE, EN, FR, IT, ES); beside of that the ccs competence center offers different electronic solutions for document control and management.

Request today a SOP writing example at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  

→ Good Documentation Practices:

Find here also the new EudraLex Chapter 4 - Documentation: PDF